Question 1

Do you ship worldwide?

Accepted Answer

Yes! We ship worldwide from our Swiss office with free delivery on all orders. Ready-made items typically arrive within 8-15 days.

Question 2

How long does shipping take?

Accepted Answer

Orders are processed within 1-3 business days. Ready-made items take 7-12 days for delivery, size adjustments 15-20 days, and fully customized pieces 3-4 weeks. You will receive a tracking number once your order ships.

Question 3

What are the shipping costs?

Accepted Answer

Delivery is free on all orders. No minimum purchase required.

Question 4

How do I care for my Afghan dress?

Accepted Answer

Dry clean only for dresses with heavy embroidery or embellishments. For lighter pieces, hand wash in cold water with mild detergent. Avoid wringing or twisting. Air dry flat away from direct sunlight. Iron on low heat on the reverse side.

Question 5

Can I wash embroidered dresses at home?

Accepted Answer

We strongly recommend professional dry cleaning for dresses with Zardozi embroidery, mirror work, or extensive embellishments to preserve the delicate handwork. For simpler pieces, gentle hand washing in cold water is acceptable.

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