Shipping Information
Reliable, tracked worldwide delivery from our Swiss office
Free Worldwide Delivery
Free worldwide delivery on orders from €150 / CHF 150 / $200. Below that, a flat shipping fee of €30 / CHF 30 / $30 applies.
Delivery Timeframes
Every piece is made to order. The timeframes below combine production and shipping, and vary by destination.
| Product Type | Production | Delivery Time | Total Time |
|---|---|---|---|
| Standard PiecesStandard | A few days | 2–3 weeks | 2–3 weeks |
| Size AdjustmentsCustom | 1–2 weeks | 2–3 weeks | 3–5 weeks |
| Fully Customized PiecesBespoke | 3–4 weeks | 2–3 weeks | 5–7 weeks |
✓ Delivery timeframes are estimates and may vary during peak seasons (Eid, Nowruz, holidays) or due to customs processing.
Express Delivery Available
Need it faster? Choose Express Delivery at checkout for priority processing and expedited shipping.
- Cost:
Under 100: +25
100 to 199: +35
200 to 299: +45
300 and above: +50
Amounts are in your checkout currency (€, CHF or $), based on your order subtotal.
- Processing:Priority handling within 24 hours
- Delivery:50% faster than standard shipping
- Tracking:Premium tracking with SMS updates
* Express delivery is available for standard and size-adjusted items only. It is not available for fully customised pieces.
Processing Time
Production begins within 24–48 hours of your payment confirmation. Standard pieces take a few days to make; size adjustments and fully customised pieces take longer. You'll receive an email with tracking once your order ships.
Delivery Time
Once your order ships, delivery takes around 2–3 weeks, depending on your destination and local customs.
Order Tracking
All orders include tracking. You'll receive a tracking number via email once your order ships. Track your package in real-time through our carrier partners.
Customs & Duties
- ⚠EU Countries: Orders may be subject to customs duties, import VAT, or a handling fee on arrival. These charges are set by your local customs authority and are outside our control.
- ⚠UK: Orders may be subject to UK customs charges and VAT.
- ⚠United States: Orders may be subject to customs duties, import taxes, or a handling fee on arrival. These charges are set by US customs and are outside our control.
- ⚠Canada: Orders may be subject to customs duties, GST/HST, or a handling fee on arrival. These charges are set by Canadian customs and are outside our control.
- ⚠Rest of the world: Orders may be subject to customs duties, import taxes, or a handling fee on arrival, depending on your country's rules. These charges are outside our control.
- ✓Switzerland: Domestic orders have no customs fees on Available items.
Packaging
All items are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly packaging materials whenever possible.
Questions About Shipping?
If you have any questions about shipping, delivery times, or tracking your order, please contact our customer service team.
Contact Us