Yes! We love custom orders. You can request specific colours, embroidery styles, fabric choices, or adjustments to an existing design. Please contact us before ordering so we can discuss your vision and confirm all the details. Please note: customised products cannot be returned or exchanged, so we want to make sure everything is perfect before we begin.

We accept payments in EUR (€) and CHF (₣). You can select your preferred currency on the website. All prices are displayed clearly before checkout. We are based in Switzerland, so CHF is our home currency — but EUR works just as well for our European customers!

Orders can't be cancelled or refunded once payment is confirmed, because your piece goes straight into production. What you can do depends on timing:

• ✓Within the first 24 hours after payment — Contact us to request an adjustment to your order, such as a change to size or a detail. This window is for adjustments only, not cancellations or refunds.
• ✕After the 24-hour window — Your piece is already in production and no changes or refunds can be made.

Yes! We ship to most countries around the world. Whether you're in Europe, the Middle East, North America, or Australia — we'll get your order to you. If you're unsure whether we deliver to your country, just send us a message and we'll confirm right away.

Delivery time depends on whether your item is ready-made or made to order. Delivery is free, and typical door-to-door times are:

• –Ready-made (in stock): dispatched within 1 day, arrives in 5–10 days
• –Made to order: about 2–3 weeks, including production. Size adjustments and customised pieces take longer.

You will receive a tracking number once your order has been shipped so you can follow its journey!

Yes! Once your order has been shipped, we will send you a tracking number by email so you can monitor your package every step of the way. If you haven't received your tracking information within the expected timeframe, please contact us and we'll look into it for you.

Depending on your country, customs duties or import taxes may apply when your package arrives. These charges are set by your local customs authority and are unfortunately outside our control. We recommend checking your country's import regulations before ordering. If you have specific questions, feel free to reach out to us.

We take great care in packaging your order, but if something arrives damaged or not as expected, please contact us immediately at diyana.boutique/contact with:

• –Your order number
• –A clear photo of the damage
• –A brief description of the issue

We will do everything we can to make it right for you.

Orders are not eligible for return, and we're unable to offer a refund under any circumstances. Every piece is made specifically for you once your order comes in, we don't keep a warehouse, and Afghan styles change quickly — so returned pieces can't go back into stock. Please review your size, colour, and any customisation details carefully before ordering.

If your order arrives damaged, here's what to do:

1. 1Contact us within 7 days of receiving your order at diyana.boutique/contact
2. 2Share your order number and a description of the damage
3. 3Include clear photos that show the damage
4. 4We'll review your claim and confirm the outcome with you
5. 5Once verified, we'll send a replacement (if available) or issue a full refund

If we confirm your item arrived damaged and we ask you to send it back, we cover the cost of that return shipping. In all other cases we don't accept returns, so return shipping doesn't apply. If we do ask you to return an item, please use a trackable shipping method — we can't be held responsible for parcels lost in transit.

Refunds are only issued for items that arrive damaged in transit, or if we made a mistake with your order. Once we verify the issue, we process your refund within 5–7 business days. After that, please allow a further 5–10 business days for the amount to appear in your account, depending on your bank.

We don't offer exchanges. If your item arrives damaged, we'll replace it with the same piece where possible, or refund you in full. For sizing or colour questions, please contact us before ordering so we can help you choose the right option — we can't exchange an item afterwards for these reasons.

We have a full Size Guide on our website (diyana.boutique/size-guide) with detailed measurements to help you find the perfect fit. We recommend measuring yourself carefully and comparing to our size chart before ordering. Still unsure? Please contact us before ordering — we're very happy to help you choose the right size based on your measurements!

Free size items are designed with a looser, more adjustable fit that works across a range of body types — typically fitting sizes S to L or similar. The product page will always specify if an item is free size. Like everything we make, free size pieces are made to order and are not eligible for return, so please check the measurements on the product page before ordering.

Yes! This is one of the things we love most about what we do. If you'd like a dress tailored to your exact measurements, please contact us before placing your order with your measurements and we'll take it from there. Please note that made-to-measure items are considered customised and cannot be returned or exchanged, so it's important to double-check your measurements before we begin.

In many cases, yes! We love working with customers to bring their vision to life. Whether you'd like a specific colour palette, embroidery style, or fabric type, get in touch with us before ordering and we'll let you know what's possible. Custom fabric and colour choices may affect production time slightly, but we'll always keep you informed.

Our handmade pieces deserve a little extra love! Here are some general care tips:

• –Hand wash gently in cold water, or use a delicate machine cycle
• –Avoid harsh detergents or bleach
• –Air dry flat — avoid tumble drying
• –Iron on a low setting inside-out to protect embroidery
• –Store in a cool, dry place away from direct sunlight

Each garment may come with specific care instructions — please follow those where provided.