DIYANA BOUTIQUE
diyana.boutique · Swiss-Based Afghan Fashion
Return Policy
Effective 2026 · Version 2.0
We want every Diyana Boutique piece to bring you joy — the kind of joy you feel the moment you put on something made just for you. All we want is for you to feel proud, confident, and truly yourself when you wear it.
Because every piece is made specifically for you, our return policy works a little differently than most stores. Here's exactly how it works.
Made-to-Order Production
All items are handmade by skilled Afghan artisans after your order is placed. Because your piece is produced specifically for you, the following conditions apply:
- –Production begins within 24–48 hours of payment confirmation.
- –Standard production time takes a few days.
- –Some pieces may require additional time for complex embroidery or custom work.
- –Shipping takes around 2–3 weeks.
- –You will be notified of your estimated completion and shipping date.
Because each garment is uniquely crafted for the buyer, we are unable to offer cancellations or exchanges.
⚠ No Returns — Adjustments Only in the First 24 Hours
Orders are not eligible for return. Within the first 24 hours after your payment, you're welcome to reach out to us if you'd like to make an adjustment to your order — for example, a change to size or a detail. Please note that this window is for adjustments only, not for refunds. Once that window has passed, no changes or refunds can be made.
Why We Don't Offer Refunds
We're an international boutique and we don't keep a warehouse. Each piece is made just for you once we receive your order — nothing is taken off a shelf. On top of that, Afghan fashion moves quickly, with new styles coming out all the time, so returned pieces can't simply go back into stock. For these reasons, we're unable to offer a refund under any circumstances.
Once your payment is confirmed, your piece goes into production and will be shipped straight to your door.
Non-Returnable Items
Because all sales are final, the following are never eligible for return, exchange, or refund:
- ✕Items you no longer want, or that were ordered by mistake (wrong size, colour, or specification)
- ✕Customised or personalised items
- ✕Items that have been worn, washed, or altered after delivery
- ✕Damage reported more than 7 days after you received your order
- ✕Sale or clearance items (unless they arrive damaged)
Exchanges
We do not offer exchanges. If your item arrives damaged, we will send a replacement of the same piece where available, or issue a full refund. We cannot exchange an item for a different size or colour after 24 hours of purchase.
If you are unsure about sizing or colour, please contact us before you order — we are glad to help you choose.
If Your Order Arrives Damaged
Damaged or faulty items are the one exception. In the rare case that your piece arrives damaged in transit, please contact us within 7 days of delivery with your order number and clear photos of the damage. Once we've verified it, we'll arrange a replacement where available, or a refund for that item.
How to Report a Damaged Item
If your order arrives damaged, follow these steps:
- 1Contact our customer service within 7 days of receiving your order.
- 2Provide your order number and a description of the damage.
- 3Include clear photos showing the damaged item and its packaging.
- 4We will review your claim and confirm the outcome with you.
- 5Once verified, we will send a replacement (if available) or issue a full refund.
Refund Processing
Where a refund applies — an item that arrived damaged, or an error on our part — we will process it within 5–7 business days of verifying the issue.
- –Refunds are issued to the original payment method used for the purchase.
- –Please allow 5–10 business days for the refund to appear in your account.
- –If applicable, any payment transaction fee charged by our payment processor may be deducted from the refunded amount.
- –You will be notified by email once your refund has been processed.
Before You Order
Since we have nowhere to store returned items, we ask that you take a moment before ordering to make sure you're happy with your choice — your size, your colour, and every detail.
Contact Us
If you have any questions about our policies, your order, or anything else — please do not hesitate to get in touch. We are always happy to help.
| Website | diyana.boutique |
| Contact Form | www.diyana.boutique/contact |
Diyana Boutique · diyana.boutique · Handmade Afghan Fashion · Switzerland
This policy is subject to change. The latest version is always available on our website.